Software Alternatives & Reviews

JitBit Helpdesk VS Scopedesk

Compare JitBit Helpdesk VS Scopedesk and see what are their differences

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Scopedesk logo Scopedesk

Customer support ticketing management solution
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

  • Scopedesk Landing page
    Landing page //
    2023-07-03

JitBit Helpdesk

Categories
  • Customer Service
  • Customer Support
  • Help Desk
  • Help Desk And Ticketing
  • Live Chat
  • Online Ticketing
  • Ticketing System
Website jitbit.com
Pricing URL Official JitBit Helpdesk Pricing
Details $freemium $29.0 / Monthly (Basic plan)
Release Date2006-05-01

Scopedesk

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website scopedesk.com
Pricing URL Official Scopedesk Pricing
Details $-
Release Date-

JitBit Helpdesk videos

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Scopedesk videos

No Scopedesk videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to JitBit Helpdesk and Scopedesk)
Customer Support
83 83%
17% 17
Help Desk
82 82%
18% 18
Customer Service
81 81%
19% 19
Help Desk And Ticketing
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Scopedesk

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout

The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Scopedesk Reviews

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What are some alternatives?

When comparing JitBit Helpdesk and Scopedesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

osTicket - osTicket is a widely-used open source support ticket system.