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Jatana VS Respond.io

Compare Jatana VS Respond.io and see what are their differences

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Jatana logo Jatana

Jatana is a customer Support Automation Platform which helps support teams deliver better service to thousands of customers worldwide thanks to a clever mix of Artificial Intelligence and workflow automation.

Respond.io logo Respond.io

Turn Every Conversation into Business Results
  • Jatana Landing page
    Landing page //
    2023-09-19
  • Respond.io Landing page
    Landing page //
    2023-04-01

Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.

Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.

• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.

Category Popularity

0-100% (relative to Jatana and Respond.io)

Jatana

Respond.io

Customer Support
20 20%
Customer Support
80% 80
AI
100 100%
AI
0% 0
CRM
0 0%
CRM
100% 100
Customer Messaging
100 100%
Customer Messaging
0% 0

Questions and Answers

As answered by people managing Jatana and Respond.io.

How would you describe your primary audience?

Respond.io's answer:

Respond.io is for growing B2C companies who prioritize delivering exceptional customer experiences through messaging.

Why should a person choose your product over its competitors?

Respond.io's answer:

Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and customizable integration options.

User comments

Share your experience with using Jatana and Respond.io. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Respond.io seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jatana mentions (0)

We have not tracked any mentions of Jatana yet. Tracking of Jatana recommendations started around Mar 2021.

Respond.io mentions (4)

  • 11 Best WhatsApp Marketing Software in 2023 to Send Bulk Messages
    However, this approach only makes sense if you need a centralized tool for running promotions across several messengers (Facebook Messenger, WhatsApp, WeChat, LINE, Telegram, etc.) at once. Since both 360dialog and Respond.io | #1 Business Messaging Platform for All Channels will be charging monthly fees for using their services, it’s more cost-effective to choose an official WhatsApp Partner that doesn’t require... Source: 10 months ago
  • Auto follow up with more messages when the previous message read - WhatsApp
    Https://respond.io/ I’ve been using this for my company. I don’t think it can do it based on read status but maybe it can. Source: almost 2 years ago
  • Basic stack for a new real estate company
    Unified communications (whatsapp, telegram, instagram, etc) - respond.io. Source: about 2 years ago
  • Service/device providing call-center like functionality
    What I could also recommend is something like respond.io for managing your support messaging platform. Source: almost 3 years ago

What are some alternatives?

When comparing Jatana and Respond.io, you can also consider the following products

Modria - Businesses and individuals the world over resolve their issues quickly and effectively with Modria the online dispute resolution solution, a Fairness Engine for the Internet.

WATI - No-code chatbot builder for WhatsApp Business

DigitalGenius - DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ayehu Eyeshare - Ayehu eyeShare is an IT toolbox that automate IT processes, using a visual workflow and pre-built activities it can automate tasks across systems Linux, Windows, Active Directory, File systems, Database, Storage, Network, Web and many more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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