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Issuetrak VS UserEcho

Compare Issuetrak VS UserEcho and see what are their differences

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Issuetrak logo Issuetrak

Issue tracking software for help desk and customer service

UserEcho logo UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
  • Issuetrak Landing page
    Landing page //
    2023-09-20
  • UserEcho Landing page
    Landing page //
    2021-10-22

Issuetrak

Categories
  • Project Management
  • Task Management
  • Git
  • Help Desk
Website issuetrak.com
Pricing URL Official Issuetrak Pricing
Details $-
Platforms
-
Edit details

UserEcho

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Live Chat
  • Customer Feedback
  • User Feedback
  • Feedback
  • User Feedback Management
  • Knowledge Base
Website userecho.com
Pricing URL Official UserEcho Pricing
Details $freemium $19.0 / Monthly
Platforms
Web Mobile
Edit details

Issuetrak videos

+ Add

Issuetrak Overview

More videos:

  • Review - Issuetrak Product Tour
  • Demo - Live Demo | Issuetrak for IT Help Desks

UserEcho videos

+ Add

UserEcho and min.us video review.avi

More videos:

  • Review - UserEcho editor extended with new features

Category Popularity

0-100% (relative to Issuetrak and UserEcho)

Issuetrak

UserEcho

Help Desk
26 26%
Help Desk
74% 74
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
13 13%
Customer Support
87% 87
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100

User comments

Share your experience with using Issuetrak and UserEcho. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Issuetrak and UserEcho

Issuetrak Reviews

We have no reviews of Issuetrak yet.
Be the first one to post

UserEcho Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UserEcho is a software solution that offers a number of different tools including feedback, knowledge base, forum, helpdesk and livechat. Similar to GetSatisfaction, UserEcho also offers a voting system which enables you to determine what your customers like and don’t like. With this customer feedback tool, there is also the option for your visitors to send private requests...
Source: mopinion.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

Social recommendations and mentions

Based on our record, UserEcho seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Issuetrak mentions (0)

We have not tracked any mentions of Issuetrak yet. Tracking of Issuetrak recommendations started around Mar 2021.

UserEcho mentions (1)

  • I work for a large non profit and I have been tasked with creating and managing a guide for the community. I cannot or the life of me find a easy format to do this weather it be word or google sheets, any thoughts on what is the best online platform to create and manage a community resource guide?
    The nonprofit I work at uses https://userecho.com/ as a help forum and knowledge base. It's very inexpensive, easy to use, and has served us well. Source: 11 months ago

What are some alternatives?

When comparing Issuetrak and UserEcho, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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