Software Alternatives & Reviews

Intercom VS tawk.to

Compare Intercom VS tawk.to and see what are their differences


Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
Intercom Landing Page
Intercom Landing Page
tawk.to Landing Page
tawk.to Landing Page

Intercom details

Categories
CRM Customer Iteraction Customer Messaging Customer Support Live Chat
Website intercom.com  
Pricing URL Official Intercom Pricing  

tawk.to details

Categories
Customer Support Help Desk Live Chat
Website tawk.to  
Pricing URL-

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • - Intercom Software Review, Engage, Respond, Educate
  • - BTI V6 1200m Bluetooth & Intercom Review

tawk.to videos

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • - Complete Tawk.to Live Chat Product Review Video

Category Popularity

0-100% (relative to Intercom and tawk.to)
67
67%
33%
33
65
65%
35%
35
82
82%
18%
18
57
57%
43%
43

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and tawk.to

Intercom Reviews

"Pay 880$ per month" - Intercom
I don't have any specific option to offer, but I do like to point out that since you're so well familiar with Intercom, they have now anchored your perspective and you compare everything to their feature set. Try to think if all these features are what make the difference for your customers? Perhaps just a simple chat/kb with minimum capabilities will be enough? Pethaps you...
11 Best Help Desk Software to Totally Check out in 2020!
Do not fret if you experience a steep learning curve. The guided product tour helps delve deeper to understand the help desk tool and make the most of it. Intercom also provides a list of efficient features to automate workflow to make it smarter and more effective. Some of the best features of Intercom includes customizable branding, autoresponders, mobile optimised emails,...
Looking for a better alternative to LiveChat?
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customizable features. And a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
Source: helpcrunch.com
The 36 Best Marketing Automation Tools to Use in 2020
All in all, Intercom is one of the most popular and preferred messaging platforms by SaaS companies. The cons of Intercom is that it gets expensive once you start to have a little bit more active users, and also, lacks a visual workflow builder similar to tools like Encharge and Autopilot, which limits the possibilities of customer journey creation. Last but not least,...
Source: encharge.io
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Intercom's support interface lets you jump between emails quickly, and reply in short, chat-style messages. On the right, you'll see the contact's full profile—including the last time they visited your site, the number of times they've used your app, and more. You can even integrate your support center into your mobile app with Intercom's iOS and Android code, and respond...
Source: zapier.com

tawk.to Reviews

We have no reviews of tawk.to yet.
Be the first one to post

Social recommendations and mentions

Based on our record, tawk.to seems to be a lot more popular than Intercom. While we know about 11 links to tawk.to, we've tracked only 1 mention of Intercom. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Intercom mentions (1)

  • I'm trying to move from support ticket system to a community based forum/chat
    We are using https://crisp.chat/ its cheaper than other but if you have budget you can use intercom.com or If you like to have a free and opensource solution you can use https://www.tawk.to/. - Source: Reddit / about 1 month ago

tawk.to mentions (11)

  • Newbie mistake, help plz
    Hello, is tawk.to your support chat thing? I used a link from one of the repliers here to help with this situation, and I think I got scammed. - Source: Reddit / 27 days ago
  • Does anyone use live sales agents to bump conversions?
    I run a shopify store and I'm wondering if something like tawk.to 's live agents makes sense. - Source: Reddit / 26 days ago
  • Coinbase Chat support is very weak at best
    In my case the user was COINBASE__SUPPORT929 they immediately redirect you to a tawk.to link to continue the chat. - Source: Reddit / 3 months ago
  • Is it common for customers to contact a small SAAS by email, or should the SAAS company have a helpdesk portal ?
    The chat app we are using is our own but I don't see why you can't use any free plugin like tawk.to. You can also buy any script from codecanyon and host it. No need to pay 19$/month to chatra. - Source: Reddit / 4 months ago
  • $13000 stolen on 8-12-21, no actual help from Coinbase support
    Now I have fake accounts on reddit messaging me to help. They send a tawk.to link. - Source: Reddit / 4 months ago
View more

What are some alternatives?

When comparing Intercom and tawk.to, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crisp Chat - Multi-channel customer support software

Drift - A messaging app that helps you grow your business.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

User reviews

Share your experience with using Intercom and tawk.to. For example, how are they different and which one is better?

Post a review