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innRoad VS Zendesk

Compare innRoad VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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innRoad logo innRoad

innRoad is an integrated hotel management software that provides property management, an online booking engine, global distribution, a revenue manager, & more.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • innRoad Landing page
    Landing page //
    2018-10-14
  • Zendesk Landing page
    Landing page //
    2022-03-08

innRoad videos

+ Add

innRoad online booking software

More videos:

  • Review - Introduction to InnRoad
  • Review - innRoad Hotel Management Software Introduction Tour

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to innRoad and Zendesk)

innRoad

Zendesk

Hotel Management Software
100 100%
Hotel Management Software
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Bookings
100 100%
Online Bookings
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using innRoad and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare innRoad and Zendesk

innRoad Reviews

12 Best Cloudbeds Alternatives For 2024
I chose innRoad as a Cloudbeds alternative because it offers a unique blend of features specifically designed for independent hotel owners. What sets it apart is its emphasis on unifying various aspects of hotel management, making it a one-stop solution, and hence it's best suited for independent hotel owners who want a singular tool to manage their operations.
Source: thehotelgm.com
The Best Free Open Source Hotel Management Software of 2022
Your hotel property has the potential of much higher profitability, which you can analyse with innRoad free & open source hotel management software. It also provides availability calendar and booking engine to manage all guest requests. To make things easier, the software migrates all guest history, and make them secure and compliant.
Source: www.techjockey.com
Top 5 Best Hotel Management Software In 2019
It is a mobile-optimized, secure, and compliant software that is best suited for small independent hotels and startups. innRoad offers 24-hour customer support and there is also provision for unlimited staff training. If one wants, one can opt for the personalized demo where the service provider gives details and proof as to how innRoad can grow one's business. It is a...
Source: www.techtimes.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

innRoad mentions (0)

We have not tracked any mentions of innRoad yet. Tracking of innRoad recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing innRoad and Zendesk, you can also consider the following products

StayNTouch - StayNTouch provides a full-featured mobile PMS and guest engagement capabilities.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SkyTouch Hotel OS - Hospitality property management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

rezStream - rezStream is a hotel reservation software for your small to the mid-sized hotel that helps you grow your business and save time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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