Software Alternatives & Reviews

iHelpDesk VS Userback

Compare iHelpDesk VS Userback and see what are their differences

iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Userback logo Userback

Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.
  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

  • Userback Landing page
    Landing page //
    2022-03-08

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

iHelpDesk

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Help Desk And Ticketing
Website ihelpdesk.com
Pricing URL Official iHelpDesk Pricing
Details $-
Platforms
-

Userback

Categories
  • Visual Feeback
  • Visual Bug Reports
  • Customer Feedback
  • Usability Testing
  • User Feedback Management
  • Website Screenshots
  • Design Collaboration
  • Session Recording
Website userback.io
Pricing URL Official Userback Pricing
Details $paid Free Trial $59.0 / Monthly (Unlimited feedback)
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari

iHelpDesk features and specs

No features have been listed yet.

Userback features and specs

  • Screenshot Capturing: Yes
  • Screen recording: yes
  • Annotations: Yes
  • Integrations: Yes
  • Collaboration Tools: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Feedback & Commenting: Yes
  • Free Trial: 14-day free trial, no credit card required
  • GDPR Compliant: Yes
  • Browser Extensions: Yes
  • Branding: Yes

iHelpDesk videos

No iHelpDesk videos yet. You could help us improve this page by suggesting one.

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Userback videos

Userback Demo

More videos:

  • Review - Userback Review on AppSumo
  • Review - Userback Review - Frictional Client / User Feedback, This One You Don't Want To Miss
  • Demo - UserBack: How To Use This Awesome Tool - Website Maintenance Demo
  • Demo - Userback Overview Video

Category Popularity

0-100% (relative to iHelpDesk and Userback)
Customer Support
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Help Desk
100 100%
0% 0
Visual Feeback
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iHelpDesk mentions (0)

We have not tracked any mentions of iHelpDesk yet. Tracking of iHelpDesk recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: 11 months ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 1 year ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 1 year ago

What are some alternatives?

When comparing iHelpDesk and Userback, you can also consider the following products

SympoQ - Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Marker.io - Visual feedback and bug reporting tool for websites

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

BugHerd - BugHerd: The Website Feedback Tool for Agencies