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iHelpDesk VS ServiceNow

Compare iHelpDesk VS ServiceNow and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

  • ServiceNow Landing page
    Landing page //
    2022-07-12

iHelpDesk videos

No iHelpDesk videos yet. You could help us improve this page by suggesting one.

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ServiceNow videos

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User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to iHelpDesk and ServiceNow)

iHelpDesk

ServiceNow

Customer Support
100 100%
Customer Support
0% 0
Help Desk
6 6%
Help Desk
94% 94
Project Management
0 0%
Project Management
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iHelpDesk and ServiceNow

iHelpDesk Reviews

We have no reviews of iHelpDesk yet.
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ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iHelpDesk mentions (0)

We have not tracked any mentions of iHelpDesk yet. Tracking of iHelpDesk recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing iHelpDesk and ServiceNow, you can also consider the following products

SympoQ - Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

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