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iHelpDesk VS Salesforce Service Cloud

Compare iHelpDesk VS Salesforce Service Cloud and see what are their differences

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iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

iHelpDesk

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Help Desk And Ticketing
Website ihelpdesk.com
Pricing URL Official iHelpDesk Pricing
Edit details

Salesforce Service Cloud

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website salesforce.com
Pricing URL-
Edit details

iHelpDesk videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to iHelpDesk and Salesforce Service Cloud)

iHelpDesk

Salesforce Service Cloud

Customer Support
5 5%
Customer Support
95% 95
Help Desk
4 4%
Help Desk
96% 96
Help Desk And Ticketing
7 7%
Help Desk And Ticketing
93% 93
Customer Service
5 5%
Customer Service
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iHelpDesk and Salesforce Service Cloud

iHelpDesk Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing iHelpDesk and Salesforce Service Cloud, you can also consider the following products

SympoQ - Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BoldDesk - Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

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