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iHelpDesk VS JitBit Helpdesk

Compare iHelpDesk VS JitBit Helpdesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution
  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

iHelpDesk videos

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JitBit Helpdesk videos

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Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to iHelpDesk and JitBit Helpdesk)

iHelpDesk

JitBit Helpdesk

Customer Support
17 17%
Customer Support
83% 83
Help Desk
14 14%
Help Desk
86% 86
Help Desk And Ticketing
31 31%
Help Desk And Ticketing
69% 69
Customer Service
10 10%
Customer Service
90% 90

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iHelpDesk and JitBit Helpdesk

iHelpDesk Reviews

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JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

What are some alternatives?

When comparing iHelpDesk and JitBit Helpdesk, you can also consider the following products

SympoQ - Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

BoldDesk - Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.

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