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iHelpDesk VS Freshservice

Compare iHelpDesk VS Freshservice and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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iHelpDesk logo iHelpDesk

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • iHelpDesk Landing page
    Landing page //
    2021-10-11

  www.ihelpdesk.comSoftware by ihelpdesk.com

  • Freshservice Landing page
    Landing page //
    2023-06-09

iHelpDesk

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Help Desk And Ticketing
Website ihelpdesk.com
Pricing URL Official iHelpDesk Pricing
Edit details

Freshservice

Categories
  • Project Management
  • Task Management
  • IT Management
  • Work Management
Website freshservice.com
Pricing URL Official Freshservice Pricing
Edit details

iHelpDesk videos

No iHelpDesk videos yet. You could help us improve this page by suggesting one.

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Freshservice videos

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Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You

Category Popularity

0-100% (relative to iHelpDesk and Freshservice)

iHelpDesk

Freshservice

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
7 7%
Help Desk
93% 93
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iHelpDesk and Freshservice

iHelpDesk Reviews

We have no reviews of iHelpDesk yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iHelpDesk mentions (0)

We have not tracked any mentions of iHelpDesk yet. Tracking of iHelpDesk recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: almost 3 years ago

What are some alternatives?

When comparing iHelpDesk and Freshservice, you can also consider the following products

SympoQ - Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Genio - Genio is the All-In-One Mobile Workplace designed for the Hospitality & Retail workforce.

Redmine - Flexible project management web application

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Basecamp - A simple and elegant project management system.

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