Software Alternatives & Reviews

iHelpDesk VS Freshdesk

Compare iHelpDesk VS Freshdesk and see what are their differences

iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
iHelpDesk Landing Page
iHelpDesk Landing Page

  www.ihelpdesk.comSoftware by

Freshdesk Landing Page
Freshdesk Landing Page

iHelpDesk details

Help Desk Service Desk Customer Support
Pricing URL Official iHelpDesk Pricing  

Freshdesk details

Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Pricing URL Official Freshdesk Pricing  

iHelpDesk videos

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Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • - Freshdesk Mint Overview

Category Popularity

0-100% (relative to iHelpDesk and Freshdesk)


These are some of the external sources and on-site user reviews we've used to compare iHelpDesk and Freshdesk

iHelpDesk Reviews

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Freshdesk Reviews

Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Best Customer Service Software
If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned responses to common trouble issues, and a team huddle to...
7 Salesforce Alternatives You Need To Check Out Now
The integration with FreshDesk supports the entire ticketing system, for you to plan your sales conversations better. It is a great tool for customer support teams. There is also integration with FreshChat which automatically picks up conversations from the website chat and categorizes these people as Leads on to your CRM. Not to mention Google Calendar that takes care of...

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

iHelpDesk mentions (0)

We have not tracked any mentions of iHelpDesk yet. Tracking of iHelpDesk recommendations started around Mar 2021.

Freshdesk mentions (4)

  • fedlio scam exchange
    I already contacted their support page several times but no reply.... I contacted which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues". - Source: Reddit / 6 months ago

What are some alternatives?

When comparing iHelpDesk and Freshdesk, you can also consider the following products

Vision Helpdesk - Multi company and multi channel customer support ticketing help desk software by Vision Helpdesk.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

User reviews

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