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idea.informer VS UseResponse

Compare idea.informer VS UseResponse and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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idea.informer logo idea.informer

Idea Informer is a idea forum similar to uservoice or getsatisfaction.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • idea.informer Landing page
    Landing page //
    2023-09-27
  • UseResponse Landing page
    Landing page //
    2023-10-10

idea.informer videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to idea.informer and UseResponse)

idea.informer

UseResponse

Help Desk
10 10%
Help Desk
90% 90
Customer Feedback
9 9%
Customer Feedback
91% 91
Customer Support
8 8%
Customer Support
92% 92
Feedback
100 100%
Feedback
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare idea.informer and UseResponse

idea.informer Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing idea.informer and UseResponse, you can also consider the following products

GetSatisfaction - Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserEcho - UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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