What are some alternatives?
When comparing IBM Connections and Vision Service Desk, you can also consider the following products
Apache Tomcat - An open source software implementation of the Java Servlet and JavaServer Pages technologies
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
Microsoft IIS - Internet Information Services is a web server for Microsoft Windows
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Slack - A messaging app for teams who see through the Earth!
EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.