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Hipporello VS osTicket

Compare Hipporello VS osTicket and see what are their differences

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Hipporello logo Hipporello

A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.
  • Hipporello Landing page
    Landing page //
    2022-10-17

A Trello Power-up connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk.

What can Hipporello Service Desk do for you?

  • Bring customer requests into Trello boards and continue to communicate with them on Trello
  • No separate tool for communication
  • Replace your contact us forms on your websites with Trello backed contact forms
  • Get bug reports from your customers and create Trello cards for each of these
  • Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello Service Desk and use Trello as a shared inbox for your team

Hipporello Service Desk has the following features:

  • Email-to-board
  • Form-to-board
  • Drag and drop enabled form editor
  • Automations
  • Branded web portal for forms
  • Custom Domain
  • Email Notifications
  • Form Access Policies
  • User Tracking
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

Hipporello

Website
hipporello.com
Pricing URL
Official Hipporello Pricing
$ Details
freemium $10.0 / Monthly (Unlimited cases, private forms, custom domain and more)
Platforms
Web
Release Date
2020 July
Edit details

osTicket

Website
osticket.com
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

Hipporello videos

+ Add

How it works?

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to Hipporello and osTicket)

Hipporello

osTicket

Customer Support
4 4%
Customer Support
96% 96
Help Desk
3 3%
Help Desk
97% 97
CRM
100 100%
CRM
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using Hipporello and osTicket. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hipporello and osTicket

Hipporello Reviews

We have no reviews of Hipporello yet.
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osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hipporello mentions (0)

We have not tracked any mentions of Hipporello yet. Tracking of Hipporello recommendations started around Mar 2021.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 7 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 12 months ago
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What are some alternatives?

When comparing Hipporello and osTicket, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dislack - Form creation for the modern maker

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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