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Hipmob VS Zendesk Support

Compare Hipmob VS Zendesk Support and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Hipmob logo Hipmob

In-app live chat and help center for startups and teams.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Hipmob Landing page
    Landing page //
    2019-01-05
Not present

Hipmob videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Hipmob and Zendesk Support)

Hipmob

Zendesk Support

Customer Support
5 5%
Customer Support
95% 95
CRM
18 18%
CRM
82% 82
Help Desk
4 4%
Help Desk
96% 96
Customer Service
0 0%
Customer Service
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hipmob and Zendesk Support

Hipmob Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Hipmob and Zendesk Support, you can also consider the following products

KeyReply - Omnichannel keyboard for mobile teams to respond better and faster.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpStack - Open Source mobile help framework to support iOS and Android app users.

Zoho Desk - Industry's first context-aware Helpdesk Software

Helpshift - Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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