Software Alternatives & Reviews

Heylisten VS Freshdesk

Compare Heylisten VS Freshdesk and see what are their differences


Hey,Listen! is an app that lets you collect ideas and feedback from your customers. They can like and comment on the ideas so you can see which features the majority of your clients want!

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Heylisten Landing Page
Heylisten Landing Page

What does the app do? Hey,Listen! allows companies to get ideas and feedback from their clients in a super easy way. The clients can leave ideas, comment on them, and like them, so the company knows which ideas are the most popular among its users.

Why do we need it? You most certainly need it if you are a company that needs to quickly gather feedback from their customers/users, or find out which features/ideas are liked the most among the clients so they can be implemented first.

Who is it for? Small businesses, software developers, marketers/product managers.

What makes it stand out from the crowd? It's a super easy to set up tool (sign up, create a board, and send the link to your clients). We only focus on getting feedback from the clients.

Freshdesk Landing Page
Freshdesk Landing Page

Heylisten details

Categories
Customer Feedback User Feedback Realtime Feedback User Engagement
Website heylisten.app  
Pricing URL Official Heylisten Pricing  

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  

Heylisten videos

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Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • - Freshdesk Mint Overview

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Heylisten and Freshdesk

Heylisten Reviews

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Freshdesk Reviews

Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Best Customer Service Software
If you’re currently using another help desk solution and you’re unhappy with it, Freshdesk makes it easy for you to switch to its software. Their team will help you make the switch over easily.
11 Best Help Desk Software to Totally Check out in 2020!
When it comes to help desk tools, Freshdesk is one of the most popular names. The help desk software offers a self-service, omnichannel customer service solutions that are powered by AI. Simplify and streamline customer conversations in one common place and team up with the agents to deliver faster solutions. Automate your all your work with help of a myriad of features like...
Best helpdesk software of 2020: for ticketing and support
Freshdesk is help desk software that has a number of features to foster efficiency of workflow based around the tickets created. These include a team inbox to manage incoming tickets from several channels to one location, the ability to designate and create custom ticket statuses that work for your organization, canned responses to common trouble issues, and a team huddle to...
7 Salesforce Alternatives You Need To Check Out Now
The integration with FreshDesk supports the entire ticketing system, for you to plan your sales conversations better. It is a great tool for customer support teams. There is also integration with FreshChat which automatically picks up conversations from the website chat and categorizes these people as Leads on to your CRM. Not to mention Google Calendar that takes care of...
Source: sprout24.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Heylisten mentions (0)

We have not tracked any mentions of Heylisten yet. Tracking of Heylisten recommendations started around Mar 2021.

Freshdesk mentions (2)

  • Need to implement a ticketing system, from scratch
    Https://freshdesk.com/ - All cloud based so no faffing around with servers and such. Meets your requirements. - Source: Reddit / about 1 month ago
  • fedlio scam exchange
    I already contacted their support page several times but no reply.... I contacted freshdesk.com which is running their support but no reply. I even contacted the government of seychelles because they claim running via a bank in seychelles but no reply. Everytime I try to withdraw I run into "security issues". - Source: Reddit / 10 months ago

What are some alternatives?

When comparing Heylisten and Freshdesk, you can also consider the following products

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

UserEcho - Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

User reviews

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