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HESK VS Salesforce Service Cloud

Compare HESK VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HESK logo HESK

Hesk is a PHP-based help desk software that runs with a MySQL database.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • HESK Landing page
    Landing page //
    2022-01-12
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

HESK

Categories
  • Help Desk
  • Customer Support
  • Ticketing System
  • Help Desk And Ticketing
Website hesk.com
Edit details

Salesforce Service Cloud

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website salesforce.com
Edit details

HESK videos

+ Add

Help Desk Software HESK

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to HESK and Salesforce Service Cloud)

HESK

Salesforce Service Cloud

Help Desk
7 7%
Help Desk
93% 93
Customer Support
7 7%
Customer Support
93% 93
Help Desk And Ticketing
9 9%
Help Desk And Ticketing
91% 91
Customer Service
5 5%
Customer Service
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HESK and Salesforce Service Cloud

HESK Reviews

We have no reviews of HESK yet.
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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, HESK seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HESK mentions (1)

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing HESK and Salesforce Service Cloud, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.

SAHO.co.in - Support and Help Online Help desk ticketing complaint management system, telegram channel based Saas software . register complaints via telegram and manage in app

Zoho Desk - Industry's first context-aware Helpdesk Software

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