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HESK VS Gorgias

Compare HESK VS Gorgias and see what are their differences

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HESK logo HESK

Hesk is a PHP-based help desk software that runs with a MySQL database.

Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.
  • HESK Landing page
    Landing page //
    2022-01-12
  • Gorgias Landing page
    Landing page //
    2023-10-07

HESK

Categories
  • Help Desk
  • Customer Support
  • Ticketing System
  • Help Desk And Ticketing
Website hesk.com
Pricing URL-
Edit details

Gorgias

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website gorgias.com
Pricing URL Official Gorgias Pricing
Edit details

HESK videos

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Help Desk Software HESK

Gorgias videos

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GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Category Popularity

0-100% (relative to HESK and Gorgias)

HESK

Gorgias

Help Desk
13 13%
Help Desk
87% 87
Customer Support
12 12%
Customer Support
88% 88
Help Desk And Ticketing
11 11%
Help Desk And Ticketing
89% 89
Customer Service
15 15%
Customer Service
85% 85

User comments

Share your experience with using HESK and Gorgias. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HESK and Gorgias

HESK Reviews

We have no reviews of HESK yet.
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Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Gorgias should be more popular than HESK. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HESK mentions (1)

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

What are some alternatives?

When comparing HESK and Gorgias, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

osTicket - osTicket is a widely-used open source support ticket system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

SAHO.co.in - Support and Help Online Help desk ticketing complaint management system, telegram channel based Saas software . register complaints via telegram and manage in app

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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