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Helpspot VS JitBit Helpdesk

Compare Helpspot VS JitBit Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Helpspot logo Helpspot

HelpSpot is a web-based help desk software solution for organizations dealing with the challenges of email and web customer service. HelpSpot offers both hosted and managed solutions.

JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution
  • Helpspot Landing page
    Landing page //
    2023-10-07
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

Helpspot videos

+ Add

HelpSpot 4.5 Preview

More videos:

  • Review - HelpSpot Integration
  • Review - HelpSpot Knowledge Base and Responses - Advanced Webinar

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to Helpspot and JitBit Helpdesk)

Helpspot

JitBit Helpdesk

Help Desk
54 54%
Help Desk
46% 46
Customer Support
51 51%
Customer Support
49% 49
Help Desk And Ticketing
76 76%
Help Desk And Ticketing
24% 24
Customer Service
19 19%
Customer Service
81% 81

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpspot and JitBit Helpdesk

Helpspot Reviews

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JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

What are some alternatives?

When comparing Helpspot and JitBit Helpdesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.

Front - multi-channel inbox service for collaborative teams

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