Software Alternatives & Reviews

Helpshift VS ICE Chat

Compare Helpshift VS ICE Chat and see what are their differences

Helpshift logo Helpshift

Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.

ICE Chat logo ICE Chat

Integrated Customer Engagement
  • Helpshift Landing page
    Landing page //
    2023-10-16
  • ICE Chat Landing page
    Landing page //
    2023-01-27

Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement. Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.

Helpshift

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website helpshift.com
Pricing URL Official Helpshift Pricing
Details $-
Platforms
-

ICE Chat

Categories
  • Sales
  • Customer Engagement
  • CRM
  • Customer Support
Website enterice.com
Pricing URL Official ICE Chat Pricing
Details $ Free Trial $45.0 / Monthly (per user)
Platforms
iOS Android Windows Linux Mac OSX

Helpshift features and specs

No features have been listed yet.

ICE Chat features and specs

  • Canned Response: yes
  • Geo Targeting: Yes
  • Customizable Branding: Yes
  • Offline Form: Yes

Helpshift videos

Helpshift - The World's First Mobile Help Desk

More videos:

  • Review - Unbabel for Helpshift Chat
  • Tutorial - Seekers Notes: How to contact helpshift

ICE Chat videos

ICE Demo

More videos:

Category Popularity

0-100% (relative to Helpshift and ICE Chat)
Customer Support
92 92%
8% 8
Help Desk
93 93%
7% 7
CRM
92 92%
8% 8
Customer Service
100 100%
0% 0

User comments

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What are some alternatives?

When comparing Helpshift and ICE Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk Support Suite - Zendesk Support Suite is a tool that solves and emerges multiple tasks in one place.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho Desk - Industry's first context-aware Helpdesk Software

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AtomChat - The best and the easiest way to add group chat, private chat, audio & video calling, screen-share, and whiteboard to your community, dating, or marketplace website.