HelpScout VS Zendesk

HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Landing page //
2023-07-14

Landing page //
2022-03-08

Categories	Help Desk Customer Support Customer Service Help Desk And Ticketing
Website	helpscout.com
Pricing URL	Official HelpScout Pricing
Details $	paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Categories	CRM Help Desk Support Customer Support IT Helpdesk Help Desk And Ticketing
Website	zendesk.com
Pricing URL	Official Zendesk Pricing
Details $	-

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Zendesk videos

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Zendesk Overview Demo

Category Popularity

0-100% (relative to HelpScout and Zendesk)

Zendesk

Help Desk

31 31%

Help Desk

69% 69

Customer Support

29 29%

Customer Support

71% 71

Customer Service

37 37%

Customer Service

63% 63

CRM

0 0%

CRM

100% 100

User comments

Share your experience with using HelpScout and Zendesk. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Zendesk

HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....

Source: www.jitbit.com

Help Scout Alternative - Have you outgrown Help Scout?

With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.

Source: financesonline.com

8 Zendesk Alternatives to Rock Your Customer Service

Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.

Source: blog.capterra.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...

Source: zapier.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

The 19 Best Call Center Software (& Features You Need) in 2022

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

Source: blog.hubspot.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

Source: www.tidio.com

Top 21 Salesforce’s Competitors and Alternatives

Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than HelpScout. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

Makers, what are the tools you can't live without?
Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
Have you ever done a product comparison chart on your site?
Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: almost 2 years ago

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 5 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago

What are some alternatives?

When comparing HelpScout and Zendesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Front - multi-channel inbox service for collaborative teams

Zoho Desk - Industry's first context-aware Helpdesk Software

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

HelpScout vs Freshdesk

HelpScout vs LiveAgent

HelpScout vs Intercom

HelpScout vs Front

HelpScout vs Zoho Desk