HelpScout VS tawk.to

HelpScout

Help Scout is a simple, straightforward way to provide excellent support

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Landing page //
2023-07-14

Landing page //
2023-07-22

HelpScout

Website: helpscout.com
Pricing URL: Official HelpScout Pricing
$ Details: paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Categories: #Help Desk #Customer Support #Customer Service #Help Desk And Ticketing

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tawk.to

Website: tawk.to
Pricing URL: -
$ Details: -
Categories: #Customer Support #Customer Service #Help Desk #Live Chat

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HelpScout videos

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tawk.to videos

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Tawk.to review — unbelievably rich live chat software for free

Category Popularity

0-100% (relative to HelpScout and tawk.to)

tawk.to

Customer Support

47 47%

Customer Support

53% 53

Help Desk

59 59%

Help Desk

41% 41

Customer Service

100 100%

Customer Service

0% 0

Live Chat

0 0%

Live Chat

100% 100

User comments

Share your experience with using HelpScout and tawk.to. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and tawk.to

HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....

Source: www.jitbit.com

Help Scout Alternative - Have you outgrown Help Scout?

With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.

Source: www.kayako.com

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions

Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.

Source: financesonline.com

8 Zendesk Alternatives to Rock Your Customer Service

Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.

Source: blog.capterra.com

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support

Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...

Source: zapier.com

tawk.to Reviews

alternatives to Tawk.to - Tiledesk Free Live Chat

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the âPowered by tawk.toâ branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to seems to be a lot more popular than HelpScout. While we know about 47 links to tawk.to, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

Makers, what are the tools you can't live without?
Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
Have you ever done a product comparison chart on your site?
Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

tawk.to mentions (47)

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: 10 months ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: 11 months ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 1 year ago
SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: about 1 year ago
Best Plugin to use Whatsapp as a chatservice on your website?
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: about 1 year ago

What are some alternatives?

When comparing HelpScout and tawk.to, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Crisp Chat - Multi-channel customer support software

HelpScout vs Freshdesk

HelpScout vs Intercom

HelpScout vs Zendesk

HelpScout vs LiveChat

HelpScout vs LiveAgent

HelpScout vs Crisp Chat