Software Alternatives & Reviews

HelpScout VS LiveAgent

Compare HelpScout VS LiveAgent and see what are their differences


Help Scout is a simple, straightforward way to provide excellent support

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.
HelpScout Landing Page
HelpScout Landing Page
LiveAgent Landing Page
LiveAgent Landing Page

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.

HelpScout details

Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-

LiveAgent details

Categories
Help Desk Customer Support Customer Service Live Chat Help Desk And Ticketing Call Center Software Ticketing System Customer Support Services Email Management
Website liveagent.com  
Pricing URL Official LiveAgent Pricing  
Details $freemium $15.0 / Monthly (Ticket)
Platforms
Browser Android iOS

HelpScout features and specs

Not specified yet

LiveAgent features and specs

Email notifications Yes
Email Templates yes
Emailing YES
Ticket management YES
Live Chat Support Yes
Live Chat & In-App-Messaging Yes
Call Forward Yes
Call Transfer Yes
Call Analytics and Reporting Yes
Attachment viewer Yes
Spam filter Yes
Reports Yes
Reporting Yes
Reports & analytics Yes
Knowledge Base Yes
Knowledge Management Yes
Customer Service yes
Customer Support Yes
Customer Feedback Widget Yes
Customer Management YES
Mobile Apps Yes
Help desk & requests management Yes
White Labeling YES
Chat Yes
Chat Support Yes
Gamification YES
Social Media Integrations Yes
Time Tracking Yes
Email Management Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • - LiveAgent Review on AppSumo
  • - Product Tour

Category Popularity

0-100% (relative to HelpScout and LiveAgent)
42
42%
58%
58
41
41%
59%
59
51
51%
49%
49
37
37%
63%
63

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and LiveAgent

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

LiveAgent Reviews

Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
8 Zendesk Alternatives to Rock Your Customer Service
LiveAgent is help desk, ticketing, and live chat software. The tool uses advanced automation rules to capture customer queries from emails, chats, social media mentions, calls, and other channels. It then converts that information into tickets that agents can address from their dashboards.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
LiveAgent is focused on real-time support, with a live chat widget for your site and SLAs to ensure you provide on-time support to your best customers. But it also can help your team from burning out, by letting each support team member set their own schedule and keep new tickets from coming into their queue while out of office. With each interaction in one place, it'll be...
Source: zapier.com

What are some alternatives?

When comparing HelpScout and LiveAgent, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Front App - multi-channel inbox service for collaborative teams

Zoho Desk - Industry's first context-aware Helpdesk Software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

User reviews

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