Software Alternatives & Reviews

HelpScout VS Deskero

Compare HelpScout VS Deskero and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Deskero logo Deskero

Deskero is a simple, flexible and social-aware helpdesk software and support ticket system to take care of customer service with a few clicks.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Deskero Landing page
    Landing page //
    2021-10-03

HelpScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helpscout.com
Pricing URL Official HelpScout Pricing
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Deskero

Categories
  • Data Dashboard
  • Business Intelligence
  • Sales Tools
  • Data Visualization
Website deskero.com
Pricing URL Official Deskero Pricing
Details $-

HelpScout videos

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Deskero videos

Deskero - Help Desk Made Easy!

More videos:

Category Popularity

0-100% (relative to HelpScout and Deskero)
Help Desk
98 98%
2% 2
Customer Service
95 95%
5% 5
Customer Support
98 98%
2% 2
Data Dashboard
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Deskero

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Deskero Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Deskero isn't just about social support, either. Its support interface helps you stay on top of everything. You can preview entire support email messages and write your replies right in the dashboard, without ever having to jump back and forth between screens. There's live chat to help customers in real time, mobile apps to help customers on the go, and more. And if you ever...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: almost 2 years ago

Deskero mentions (0)

We have not tracked any mentions of Deskero yet. Tracking of Deskero recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Deskero, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Whatagraph - Whatagraph is the most visual multi-source marketing reporting platform. Built in collaboration with digital marketing agencies

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

QlikSense - A business discovery platform that delivers self-service business intelligence capabilities

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Owler - Owler is a crowdsourced data model allowing users to follow, track, and research companies.