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HelpScout VS DeskAlerts

Compare HelpScout VS DeskAlerts and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

DeskAlerts logo DeskAlerts

Send alerts to any corporate device: PCs, phones, tablets, etc.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • DeskAlerts Landing page
    Landing page //
    2023-10-19

What's DeskAlerts Alerting Software?

DeskAlerts Alerting Software is a special system that allows for the transmission of information to a large number of people effectively and guarantees to catch the attention of receivers without causing any disturbances. This powerful tool lets you quickly communicate with everyone in your workplace about current or planned tasks, taking pressure off your IT department or help desk without relying on email.

You can instantly tell who has seen and read your messages and gather statistics that you can use to demonstrate your communication efforts.

The high visibility combined with our 100% open rate guarantee means you can be sure your employees get the message and it won't be skipped or ignored.

HelpScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helpscout.com
Pricing URL Official HelpScout Pricing
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date-
Edit details

DeskAlerts

Categories
  • Enterprise Communication
  • Notifications And Alerting
  • Push Notifications
  • Emergency Communications
  • Surveys
  • Employee Performance Management
  • Employee Engagement
  • Digital Signage
  • Communication
Website alert-software.com
Pricing URL Official DeskAlerts Pricing
Details $ Free Trial
Platforms
Windows Android iOS Mac OSX Web Browser Google Chrome Internet Explorer Safari Edge Apple Watch REST API
Release Date2006-01-07
Edit details

HelpScout features and specs

No features have been listed yet.

DeskAlerts features and specs

  • Desktop Notification: Yes
  • Desktop ticker: Yes
  • Digital Signature: Yes
  • Login Screen Alert: Yes
  • Corporate Wallpaper: Yes
  • Corporate Screensaver: Yes
  • Mobile App: Yes
  • SMS notifications: Yes
  • Surveys: Yes
  • Polls & Quizzes: Yes
  • Integration APIs: Yes
  • RSS Feeds: Yes
  • Email notifications: Yes
  • Customizable: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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DeskAlerts videos

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Overview of DeskAlerts Software

More videos:

Category Popularity

0-100% (relative to HelpScout and DeskAlerts)

HelpScout

DeskAlerts

Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Notifications And Alerting
0 0%
Notifications And Alerting
100% 100

User comments

Share your experience with using HelpScout and DeskAlerts. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and DeskAlerts

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

DeskAlerts Reviews

We have no reviews of DeskAlerts yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: almost 2 years ago

DeskAlerts mentions (0)

We have not tracked any mentions of DeskAlerts yet. Tracking of DeskAlerts recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and DeskAlerts, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Owlead - Grow your Twitter with valuable followers, effortless

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SE Ranking - All-in-One cloud-based SEO software for agencies, marketing teams and webmasters

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SEMRush - All-in-one Marketing Toolkit for digital marketing professionals.

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