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HelpJuice VS Jira Service Desk

Compare HelpJuice VS Jira Service Desk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpJuice logo HelpJuice

Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • HelpJuice Landing page
    Landing page //
    2022-01-07
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

HelpJuice videos

+ Add

Helpjuice.com - Knowledge Base Software :: Demo

More videos:

  • Review - 1min Intro Into Helpjuice - Knowledge Base Software
  • Review - Helpjuice Webinar: Knowledge Centered Support, With Vidyard

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to HelpJuice and Jira Service Desk)

HelpJuice

Jira Service Desk

Customer Support
46 46%
Customer Support
54% 54
Help Desk
19 19%
Help Desk
81% 81
Project Management
0 0%
Project Management
100% 100
Knowledge Management
100 100%
Knowledge Management
0% 0

User comments

Share your experience with using HelpJuice and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpJuice and Jira Service Desk

HelpJuice Reviews

Best 25 Software Documentation Tools 2023
Helpjuice is a cloud-based knowledge base software that allows teams to create, manage, and share documentation and knowledge base articles for internal or external use.
Source: www.uphint.com
12 Most Useful Knowledge Management Tools for Your Business
When it comes to pricing, Helpjuice is one of the most expensive options on our list. They offer a free 14-day trial of the software. If you end up liking it, you’ll have to pay between $120 for a maximum of four users and $499 for unlimited users.
Source: www.archbee.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
One of the best things about Helpjuice is that you can keep a document in multiple folders simultaneously. For example, you can place a document on social media marketing in your marketing and PR folders!
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
A fantastic Slite alternative, Helpjuice lets you create public, private, or internal wikis quickly. The editor is one of the best we have seen on any Slite alternative, with loads of formatting options.
Source: remoteverse.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, HelpJuice seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpJuice mentions (1)

  • Game-changing customer service tools
    HelpJuice ( https://helpjuice.com/ ) - As a customer service rep, he also had to update a knowledge base for customers so that they can find information on their own. Customers finding things on their own makes his job a lot easier and a lot of the questions customers ask can be found on our website, so using something like HelpJuice helped keep the knowledge base up to date and accurate. Source: about 2 years ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpJuice and Jira Service Desk, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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