Software Alternatives & Reviews

HelpHero VS Pointel DCCM

Compare HelpHero VS Pointel DCCM and see what are their differences


The onboarding & help experience your users deserve. πŸ€”πŸ‘‰πŸ’‘

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
HelpHero Landing Page
HelpHero Landing Page
Pointel DCCM Landing Page
Pointel DCCM Landing Page

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

HelpHero details

Categories
User Onboarding And Engagement User Engagement Digital Adoption (SaaS)
Website helphero.co  
Platforms
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Pointel DCCM details

Categories
Cloud Contact Center Software Call Center Software Call Center Solution Contact Center Manager Contact Management
Website pointel.com  
Platforms
Windows Browser iOS

HelpHero videos

WebPOS HelpHero Sample Tour

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

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What are some alternatives?

When comparing HelpHero and Pointel DCCM, you can also consider the following products

UserGuiding - UserGuiding - Better User Onboarding Without Coding

Genesys PureEngage - The Genesys PureEngage platform drives customer experience success across your enterprise and digital transformation at scale, whether they're on-premises or in the cloud. Learn more at Genesys.com now.

Appcues - Improve user onboarding, feature activation & more β€” no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Nickelled - Create tutorials and walkthroughs to onboard, engage and train your users.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

User reviews

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