Software Alternatives & Reviews
Register | Login

HelpDesk VS Microsoft Remote Desktop

Compare HelpDesk VS Microsoft Remote Desktop and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Microsoft Remote Desktop logo Microsoft Remote Desktop

Once that's done, another computer or device with the right credentials, called the client, can connect to the host and control it. Don't let the technical aspects of remote desktop software scare you away.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Microsoft Remote Desktop Landing page
    Landing page //
    2023-02-09

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Microsoft Remote Desktop features and specs

No features have been listed yet.

HelpDesk videos

+ Add

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Microsoft Remote Desktop videos

+ Add

How to use Chrome Remote Desktop

More videos:

  • Demo - Windows 11 Remote Desktop Connection (RDP) | 2023

Category Popularity

0-100% (relative to HelpDesk and Microsoft Remote Desktop)

HelpDesk

Microsoft Remote Desktop

Help Desk
100 100%
Help Desk
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Customer Support
100 100%
Customer Support
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

User comments

Share your experience with using HelpDesk and Microsoft Remote Desktop. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDesk and Microsoft Remote Desktop

HelpDesk Reviews

We have no reviews of HelpDesk yet.
Be the first one to post

Microsoft Remote Desktop Reviews

Top 10 Android Remote Access Tools
Microsoft Remote Desktop is very similar to Chrome Remote Desktop and provides the functionality necessary to access remote Windows computers. Since this software was developed by Microsoft, it is compatible with all of the company’s applications and versions of the Windows OS. Users who need to simply connect to distant Windows systems may find this to be the best free...
Source: www.helpwire.app
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
Remote desktop software needs to be installed on both the client as well as server-side. It uses Remote Desktop Protocol (RDP) to connect to Windows systems. Once installed, it captures inputs like mouse and keyboard from the client’s computer and sends them to the server computer. This way, the client can use and manage the server-side computer from a remote location. It...
Source: www.guru99.com
Best remote desktop software of 2021: Paid and free choices for businesses
Chrome Remote Desktop is a free remote access program that’s available on Windows, Mac, Linux, iOS, and Android devices. It's extremely limited when compared to some of the paid options on this list, but it’s the best free software we’ve come across and is a great option for personal use.
Source: www.techradar.com
10 Best Free Remote Desktop Tools You Should Know
Remote desktop tools and features have been around for years. Most such tools and features were built with IT administrators and managers in mind – they make it easy for IT support personnel to access connected computers via a ‘master’ computer. But with the increasing popularity of smartphones and tablets, the average user also feels the need to access their home or work PC...
Source: www.lifehack.org
13 Best TeamViewer Alternatives Of 2019
If you are looking for a free desktop sharing tool for your Windows platform, then you might not need to look any further than the built-in tool known as Remote Desktop Connection. It enables Windows users to connect their desktop to another Windows based computer securely over LAN or via the internet.
Source: www.rankred.com

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: about 3 years ago

Microsoft Remote Desktop mentions (0)

We have not tracked any mentions of Microsoft Remote Desktop yet. Tracking of Microsoft Remote Desktop recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and Microsoft Remote Desktop, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

Loading...