Software Alternatives & Reviews

HelpDesk VS GoDesk

Compare HelpDesk VS GoDesk and see what are their differences

HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

GoDesk logo GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • GoDesk Landing page
    Landing page //
    2021-10-04

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

HelpDesk

Categories
  • Help Desk
  • Help Desk And Ticketing
  • Ticketing System
  • Customer Support
  • Customer Service
Website helpdesk.com
Pricing URL Official HelpDesk Pricing
Details $paid Free Trial $4.0 / Monthly (per agent)
Platforms
-
Release Date-

GoDesk

Categories
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
  • Help Desk
  • Knowledge Base
Website getgodesk.com
Pricing URL Official GoDesk Pricing
Details $paid Free Trial £20.0 / Monthly (per Agent)
Platforms
Web Windows Mac OSX Linux Browser Cloud
Release Date2020-07-01

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

GoDesk features and specs

  • Email notifications: Yes
  • Email Templates: Yes
  • Ticket management: Yes
  • Attachment viewer: Yes
  • Live Chat: Yes
  • Spam filter: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Customer Management: Yes
  • CRM: Yes
  • White Labeling: Yes
  • Chat Support: Yes
  • Social Media Integrations: Yes
  • Email Management: Yes

HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

GoDesk videos

No GoDesk videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to HelpDesk and GoDesk)
Help Desk
53 53%
47% 47
Customer Support
33 33%
67% 67
Education
0 0%
100% 100
Customer Service
100 100%
0% 0

User comments

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Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 9 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: almost 3 years ago

GoDesk mentions (0)

We have not tracked any mentions of GoDesk yet. Tracking of GoDesk recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and GoDesk, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.