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HelpDesk VS Bomgar

Compare HelpDesk VS Bomgar and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
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HelpDesk logo HelpDesk

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Bomgar logo Bomgar

Access any remote desktop, server, or POS system through firewalls - no VPN! Bomgar supports Windows, Mac, Linux, iPad, iPhone, and Android. Appliance or Cloud deployment options.
  • HelpDesk Landing page
    Landing page //
    2023-10-14

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

  • Bomgar Landing page
    Landing page //
    2023-10-18

HelpDesk

Categories
  • Help Desk
  • Help Desk And Ticketing
  • Ticketing System
  • Customer Support
  • Customer Service
Website helpdesk.com
Pricing URL Official HelpDesk Pricing
Details $paid Free Trial $4.0 / Monthly (per agent)
Edit details

Bomgar

Categories
  • Remote Desktop
  • Remote PC Access
  • Remote Control
  • Group Chat & Notifications
Website bomgar.com
Pricing URL-
Details $-
Edit details

HelpDesk features and specs

  • Integrations: Zapier, LiveChat and more
  • Collaboration Tool: Private notes, Multiple mailboxes
  • Ticket management: Tags, Configurable views
  • Automation: Automated assignment, Canned responses
  • Analytics and Reporting: Ticket satisfaction and more
  • Personalize your app: Custom domain

Bomgar features and specs

No features have been listed yet.

HelpDesk videos

+ Add

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • Review - FRESHDESK (HELPDESK) 2021 REVIEW

Bomgar videos

+ Add

Bomgar B200 Remote Support Appliance REVIEW

More videos:

  • Demo - Bomgar Software Demonstration
  • Review - How Bomgar Remote Support Software Works?

Category Popularity

0-100% (relative to HelpDesk and Bomgar)

HelpDesk

Bomgar

Help Desk
100 100%
Help Desk
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Customer Support
100 100%
Customer Support
0% 0
Remote PC Access
0 0%
Remote PC Access
100% 100

User comments

Share your experience with using HelpDesk and Bomgar. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpDesk and Bomgar

HelpDesk Reviews

We have no reviews of HelpDesk yet.
Be the first one to post

Bomgar Reviews

Teamviewer Alternatives: 10 Best Remote Desktop Software
If you value your security over everything else, Bomgar remote support is certainly for you. While all the other remote desktop software on this list including TeamViewer offer some type of security, none of them focus so heavily on it as Bomgar. As per their website, not only is the product architecture superior from a security standpoint, the product itself has a number of...
Source: beebom.com

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDesk mentions (3)

  • Help desk with ticketing functionality
    I'm thinking something like helpdesk.com. Source: 10 months ago
  • Is this a scam? I don’t have prime and I checked all my banking accounts.
    They like to put amazon in there somewhere, but alwways look for the last dot (.) whatever is after it is the root and then go left from there. So prime.amazon.helpdesk.com, as an example makes it look like a amazon website, but helpdesk.com is the website they want you to go to, not amazon.com. Source: about 2 years ago
  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... Source: almost 3 years ago

Bomgar mentions (0)

We have not tracked any mentions of Bomgar yet. Tracking of Bomgar recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDesk and Bomgar, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Remote Desktop Manager - Remote Desktop Manager is a remote connection and password management platform for IT pros trusted by more than 300 000 users in 130 countries.‎Add-ons - Remote Desktop .

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