Software Alternatives & Reviews

Helpdesk Pilot VS Zammad

Compare Helpdesk Pilot VS Zammad and see what are their differences

Helpdesk Pilot logo Helpdesk Pilot

IT help desk management software

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • Helpdesk Pilot Landing page
    Landing page //
    2021-07-24
  • Zammad Landing page
    Landing page //
    2023-07-27

Helpdesk Pilot

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helpdeskpilot.com
Pricing URL Official Helpdesk Pilot Pricing
Details $-

Zammad

Categories
  • Customer Support
  • Help Desk
  • Customer Service
  • Live Chat
Website zammad.org
Pricing URL-
Details $

Helpdesk Pilot videos

No Helpdesk Pilot videos yet. You could help us improve this page by suggesting one.

+ Add video

Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Helpdesk Pilot and Zammad)
Customer Support
9 9%
91% 91
Help Desk
9 9%
91% 91
Help Desk And Ticketing
100 100%
0% 0
Customer Service
7 7%
93% 93

User comments

Share your experience with using Helpdesk Pilot and Zammad. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Helpdesk Pilot mentions (0)

We have not tracked any mentions of Helpdesk Pilot yet. Tracking of Helpdesk Pilot recommendations started around Mar 2021.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 11 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: 12 months ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

What are some alternatives?

When comparing Helpdesk Pilot and Zammad, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Kchmviewer - Kchmviewer is a free, open-source CHM (MS HTML help) and EPUB viewer for Unix, Mac and Windows...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.