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Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Dr.Explain - Dr.Explain software is a help file authoring tool.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpSmith - HelpSmith is a help authoring tool to create CHM HTML help files, manuals, and PDF documents.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.