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Hardwipe VS Pointel DCCM

Compare Hardwipe VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Hardwipe logo Hardwipe

Hardwipe is a free file wiper and drive cleaner for Windows.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Hardwipe Landing page
    Landing page //
    2021-10-19
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Hardwipe videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Hardwipe and Pointel DCCM)

Hardwipe

Pointel DCCM

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
File Management
100 100%
File Management
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Hardwipe and Pointel DCCM, you can also consider the following products

Permadelete - Permadelete is an easy-to-use and beautiful app for windows that can delete files and folders...

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Blancco Drive Eraser - Hard Drive Erasure Software

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Diskdeleter - Diskdeleter is data removal software that helps protect your privacy by securely deleting data from your hard drive.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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