Gorgias VS tawk.to

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Landing page //
2023-10-07

Landing page //
2023-07-22

Categories	Help Desk Customer Support Customer Service Help Desk And Ticketing
Website	gorgias.com
Pricing URL	Official Gorgias Pricing

Categories	Customer Support Customer Service Help Desk Live Chat
Website	tawk.to
Pricing URL	-

Gorgias videos

+ Add

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

Category Popularity

0-100% (relative to Gorgias and tawk.to)

tawk.to

Customer Support

25 25%

Customer Support

75% 75

Help Desk

34 34%

Help Desk

66% 66

Help Desk And Ticketing

100 100%

Help Desk And Ticketing

0% 0

Live Chat

0 0%

Live Chat

100% 100

User comments

Share your experience with using Gorgias and tawk.to. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gorgias and tawk.to

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

Source: krisp.ai

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...

Source: www.ltvplus.com

tawk.to Reviews

alternatives to Tawk.to - Tiledesk Free Live Chat

Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?

Source: tiledesk.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the âPowered by tawk.toâ branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.

Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to seems to be a lot more popular than Gorgias. While we know about 47 links to tawk.to, we've tracked only 2 mentions of Gorgias. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gorgias mentions (2)

Getting Started with Shopify Webhooks
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Ask HN: Who is hiring? (July 2021)
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

tawk.to mentions (47)

Integrate Live chat function , Visitor to post Author.
I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: 10 months ago
WordPress store customers info getting compromised help
Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: 11 months ago
Chatbot recommendations
I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 1 year ago
SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: about 1 year ago
Best Plugin to use Whatsapp as a chatservice on your website?
I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: about 1 year ago

What are some alternatives?

When comparing Gorgias and tawk.to, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Crisp Chat - Multi-channel customer support software

Gorgias vs Crisp Chat