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Gorgias VS Affinity

Compare Gorgias VS Affinity and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Gorgias logo Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Affinity logo Affinity

Relationship Intelligence, Reimagined
  • Gorgias Landing page
    Landing page //
    2023-10-07
  • Affinity Landing page
    Landing page //
    2023-06-27

Gorgias videos

+ Add

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

More videos:

  • Demo - Gorgias software review and demo
  • Demo - Gorgias Demo: Explained in 5 Minutes or Less | Ecommerce Tech

Affinity videos

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Affinity Photo | Hands on Review | Photography, Graphic Design, Web Design, Software

More videos:

  • Review - Why I Like Affinity Photo More than PhotoShop
  • Review - Affinity Designer Review

Category Popularity

0-100% (relative to Gorgias and Affinity)

Gorgias

Affinity

Customer Support
100 100%
Customer Support
0% 0
CRM
0 0%
CRM
100% 100
Help Desk
100 100%
Help Desk
0% 0
CRM Platforms
0 0%
CRM Platforms
100% 100

User comments

Share your experience with using Gorgias and Affinity. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gorgias and Affinity

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.
Source: krisp.ai
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...
Source: www.ltvplus.com

Affinity Reviews

We have no reviews of Affinity yet.
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Social recommendations and mentions

Based on our record, Gorgias should be more popular than Affinity. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gorgias mentions (2)

  • Getting Started with Shopify Webhooks
    These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
  • Ask HN: Who is hiring? (July 2021)
    Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

Affinity mentions (1)

  • [Hiring] - my company is hiring a senior UX researcher
    The company (Affinity.co) is a CRM platform in the private capital space (think VCs / Private Equity). I've been here for some time and can confidently say that we're one of the best vendors in our niche. We've raised 120mm and are well positioned, actively hiring, and sell mission-critical software. Source: over 1 year ago

What are some alternatives?

When comparing Gorgias and Affinity, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

4Degrees.ai - Automatically track your relationships & deals with actionable intelligence to help you move them forward.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Attio - Attio is a radically new type of CRM that is real-time, entirely customizable and intuitively collaborative. Using Attio, your team can create, build and deploy your CRM exactly as you want it.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

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