Software Alternatives & Reviews

GoDesk VS HelpScout

Compare GoDesk VS HelpScout and see what are their differences


Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

Help Scout is a simple, straightforward way to provide excellent support
GoDesk Landing Page
GoDesk Landing Page

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

HelpScout Landing Page
HelpScout Landing Page

GoDesk details

Categories
Help Desk Help Desk And Ticketing Customer Support Support Customer Service Knowledge Base Customer Support Services Email Management
Website getgodesk.com  
Pricing URL Official GoDesk Pricing  
Details $paid Free Trial $10.0 / Monthly (Per Agent)
Platforms
Web Windows Mac OSX Linux Browser Cloud
Release Date2020-07-01

HelpScout details

Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date-

GoDesk features and specs

Email notifications Yes
Email Templates Yes
Ticket management Yes
Attachment viewer Yes
Live Chat Yes
Spam filter Yes
Reports & analytics Yes
Knowledge Base Yes
Customer Management Yes
CRM Yes
White Labeling Yes
Chat Support Yes
Social Media Integrations Yes
Email Management Yes

HelpScout features and specs

Not specified yet

Category Popularity

0-100% (relative to GoDesk and HelpScout)
16
16%
84%
84
100
100%
0%
0
0
0%
100%
100
15
15%
85%
85

Reviews

These are some of the external sources and on-site user reviews we've used to compare GoDesk and HelpScout

GoDesk Reviews

We have no reviews of GoDesk yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

What are some alternatives?

When comparing GoDesk and HelpScout, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

User reviews

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