GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.
With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.
All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.
|Pricing URL||Official GoDesk Pricing|
|Details $||paid Free Trial $10.0 / Monthly (Per Agent)|
|Reports & analytics||Yes|
|Social Media Integrations||Yes|
|Integrations||Zapier, LiveChat and more|
|Collaboration Tool||Private notes, Multiple mailboxes|
|Ticket management||Tags, Configurable views|
|Automation||Automated assignment, Canned responses|
|Analytics and Reporting||Ticket satisfaction and more|
|Personalize your app||Custom domain|
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Based on our record, HelpDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... - Source: Reddit / 9 months ago
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