Software Alternatives & Reviews

GoDesk VS HelpDesk

Compare GoDesk VS HelpDesk and see what are their differences


Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.
GoDesk Landing Page
GoDesk Landing Page

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

HelpDesk Landing Page
HelpDesk Landing Page

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.

GoDesk details

Categories
Help Desk Help Desk And Ticketing Customer Support Support Customer Service Knowledge Base Customer Support Services Email Management
Website getgodesk.com  
Pricing URL Official GoDesk Pricing  
Details $paid Free Trial $10.0 / Monthly (Per Agent)
Platforms
Web Windows Mac OSX Linux Browser Cloud
Release Date2020-07-01

HelpDesk details

Categories
Help Desk Help Desk And Ticketing Ticketing System Customer Support Customer Service
Website helpdesk.com  
Pricing URL Official HelpDesk Pricing  
Details $paid Free Trial $4.0 / Monthly (per agent)
Platforms
-
Release Date-

GoDesk features and specs

Email notifications Yes
Email Templates Yes
Ticket management Yes
Attachment viewer Yes
Live Chat Yes
Spam filter Yes
Reports & analytics Yes
Knowledge Base Yes
Customer Management Yes
CRM Yes
White Labeling Yes
Chat Support Yes
Social Media Integrations Yes
Email Management Yes

HelpDesk features and specs

Integrations Zapier, LiveChat and more
Collaboration Tool Private notes, Multiple mailboxes
Ticket management Tags, Configurable views
Automation Automated assignment, Canned responses
Analytics and Reporting Ticket satisfaction and more
Personalize your app Custom domain

GoDesk videos

No GoDesk videos yet. You could help us improve this page by suggesting one.

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HelpDesk videos

5 Best Helpdesk Software - The Best Help-Desk Software Reviews

More videos:

  • - FRESHDESK (HELPDESK) 2021 REVIEW

Category Popularity

0-100% (relative to GoDesk and HelpDesk)
76
76%
24%
24
100
100%
0%
0
0
0%
100%
100
77
77%
23%
23

Social recommendations and mentions

Based on our record, HelpDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

GoDesk mentions (0)

We have not tracked any mentions of GoDesk yet. Tracking of GoDesk recommendations started around Mar 2021.

HelpDesk mentions (1)

  • Feshdesk Support Domain Configuration in AWS
    Hello fellow guru's. I'm currently working on configuring Freshdesk to point to a root domain in AWS Route 53. However, their configuration documents and support (who are horrible by the way), don't seem to indicate if its possible. For example, their configuration documents want me to configure my support url to be support.helpdesk.com. However, I'd prefer for my support url to be helpdesk.com. Any help would be... - Source: Reddit / 9 months ago

What are some alternatives?

When comparing GoDesk and HelpDesk, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

User reviews

Share your experience with using GoDesk and HelpDesk. For example, how are they different and which one is better?

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