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Gladly VS NICE inContact

Compare Gladly VS NICE inContact and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
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Gladly logo Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Gladly Landing page
    Landing page //
    2023-10-10
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Gladly videos

+ Add

Gladly Anthem 4 Wagon Stroller | Occupational Therapist Unboxing, Impressions, Brief Review

More videos:

  • Review - Gladly Wagon Beach Review! How does it do?
  • Review - Gladly Family Anthem 4 Wagon Review!

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Gladly and NICE inContact)

Gladly

NICE inContact

Customer Support
21 21%
Customer Support
79% 79
Communication
0 0%
Communication
100% 100
Tool
100 100%
Tool
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Gladly and NICE inContact

Gladly Reviews

Best Call Center Software: The Complete List (2020 Update)
Gladly is a customer support platform that focuses on making customers number one. They offer a cloud voice platform and IVR and integrations, email, chat, SMS and MMS, and social interaction help.
Source: biz30.timedoctor.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Gladly and NICE inContact, you can also consider the following products

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Twilio Autopilot - Twilio Autopilot is another conversational AI platform that is helpful in building bots, IVRs, voice assistants, and many more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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