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GetSatisfaction VS osTicket

Compare GetSatisfaction VS osTicket and see what are their differences

Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

osTicket is a widely-used open source support ticket system.
GetSatisfaction Landing Page
GetSatisfaction Landing Page
osTicket Landing Page
osTicket Landing Page

GetSatisfaction details

Help Desk Customer Feedback Customer Support
Pricing URL Official GetSatisfaction Pricing  

osTicket details

Help Desk Customer Support Customer Service
Pricing URL-

GetSatisfaction videos

Getsatisfaction - Pivotal Tracker

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • - OSTicket: a Customer Support solution for online communities
  • - OsTicket - Pretty much cover everything!

Category Popularity

0-100% (relative to GetSatisfaction and osTicket)


These are some of the external sources and on-site user reviews we've used to compare GetSatisfaction and osTicket

GetSatisfaction Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...

Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

GetSatisfaction mentions (0)

We have not tracked any mentions of GetSatisfaction yet. Tracking of GetSatisfaction recommendations started around Mar 2021.

osTicket mentions (8)

  • Looking for a new Ticketing system that's not Spiceworks
    I've used osTicket, it works well. - Source: Reddit / about 2 months ago
  • Do many IT departments not use a ticketing system?
    I'm going to give another shoutout to OSTicket. It's open source, reliable, and can easily handle ticketing for IT related tasks. I put an instance up on DigitalOcean, created a subdomain for it on the company's DNS, gave it https with letsencrypt, and purchased a fantastic theme called OSTicketAwesome which is modern looking, and responsive for both desktop and mobile devices. - Source: Reddit / 2 months ago
  • Do many IT departments not use a ticketing system?
    I would then just reach out and see if you can put up a SIMPLE version of or something like that. I believe OS Ticket is opensource. - Source: Reddit / 2 months ago
  • Ticketing system
    I used this a few years ago: Don't know if it's still good. Still open source.. - Source: Reddit / 2 months ago
  • Help desk plugin as volunteer management?
    The question is why wordpress? Why not use osticket? - Source: Reddit / 5 months ago

What are some alternatives?

When comparing GetSatisfaction and osTicket, you can also consider the following products

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

User reviews

Share your experience with using GetSatisfaction and osTicket. For example, how are they different and which one is better?

Post a review