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GenHelp VS GoDesk

Compare GenHelp VS GoDesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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GenHelp logo GenHelp

Help Authoring Tool (HAT)

GoDesk logo GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.
  • GenHelp Landing page
    Landing page //
    2020-08-26
  • GoDesk Landing page
    Landing page //
    2021-10-04

GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

GenHelp

Categories
  • Document Management
  • Document Management System
  • File Management
  • Knowledge Management
Website genhelp.com
Pricing URL-
Details $-
Platforms
-
Release Date-
Edit details

GoDesk

Categories
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
  • Help Desk
  • Knowledge Base
Website getgodesk.com
Pricing URL Official GoDesk Pricing
Details $paid Free Trial £20.0 / Monthly (per Agent)
Platforms
Web Windows Mac OSX Linux Browser Cloud
Release Date2020-07-01
Edit details

GenHelp features and specs

No features have been listed yet.

GoDesk features and specs

  • Email notifications: Yes
  • Email Templates: Yes
  • Ticket management: Yes
  • Attachment viewer: Yes
  • Live Chat: Yes
  • Spam filter: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Customer Management: Yes
  • CRM: Yes
  • White Labeling: Yes
  • Chat Support: Yes
  • Social Media Integrations: Yes
  • Email Management: Yes

Category Popularity

0-100% (relative to GenHelp and GoDesk)

GenHelp

GoDesk

Knowledge Management
100 100%
Knowledge Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Document Management System
100 100%
Document Management System
0% 0
Education
0 0%
Education
100% 100

User comments

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What are some alternatives?

When comparing GenHelp and GoDesk, you can also consider the following products

MadCap Flare - Documentation for Any Audience, Language or Format

FlexiQuiz - FlexiQuiz is a powerful online test generator that enables you to create engaging online quizzes, tests, or exams in minutes. Choose from 100's of features to create a customized quiz that meets your objectives for business, education, or fun.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

OpenKM.us - OpenKM is a document management software that integrates all essential document management into one easy to use solution.

Adobe RoboHelp - Adobe RoboHelp empowers organizations to deliver engaging help and policy content across mobile devices, formats, and platforms.

Fiverr Business - Connect with vetted, talented freelancers that help you get every task done.

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