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Genesys VS Voiptime Cloud

Compare Genesys VS Voiptime Cloud and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Voiptime Cloud logo Voiptime Cloud

Cloud call center software with Predictive dialer, ACD, IVR, call scripts, comprehensive reporting, etc. Contact us to receive a fully configured solution in 24 hours!
  • Genesys Landing page
    Landing page //
    2023-09-13
  • Voiptime Cloud Landing page
    Landing page //
    2021-04-29

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in 24 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries. Contact us today!

Genesys

Categories
  • Communication
  • Enterprise Communication
  • Work Management
  • Call Center Software
Website genesys.com
Pricing URL Official Genesys Pricing
Details $-
Platforms
-
Edit details

Voiptime Cloud

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Auto Dialer
  • VoIP
  • ACD Software
  • Call Management
  • Sales Automation
  • Customer Iteraction
Website voiptimecloud.com
Pricing URL Official Voiptime Cloud Pricing
Details $paid
Platforms
Web Google Chrome
Edit details

Genesys features and specs

No features have been listed yet.

Voiptime Cloud features and specs

  • ACD: Yes
  • IVR: Yes
  • Flexible Dialers: Yes
  • Call Analytics and Reporting: Yes
  • Call Recording: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • CRM: Yes
  • Quality Management: Yes
  • Web chat: Yes

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Voiptime Cloud videos

+ Add

Voiptime Cloud Predictive Dialer

Category Popularity

0-100% (relative to Genesys and Voiptime Cloud)

Genesys

Voiptime Cloud

Communication
66 66%
Communication
34% 34
Enterprise Communication
68 68%
Enterprise Communication
32% 32
Cloud Contact Center
0 0%
Cloud Contact Center
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Voiptime Cloud

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Voiptime Cloud Reviews

Choosing the Best Calling Software for Outbound Sales
Voiptime Cloud is the most versatile cold calling and sales solution of all three alternatives. Three dialing modes accompanied by a comprehensive reporting and campaign management features will help your team reach maximum potential at any given settings. Its advanced real-time monitoring and team management capabilities make it suitable for both in-house and remote teams....
Source: medium.com

What are some alternatives?

When comparing Genesys and Voiptime Cloud, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

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