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Genesys PureConnect VS NICE inContact

Compare Genesys PureConnect VS NICE inContact and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Genesys PureConnect videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Genesys PureConnect and NICE inContact)

Genesys PureConnect

NICE inContact

Communication
44 44%
Communication
56% 56
Customer Support
51 51%
Customer Support
49% 49
Enterprise Communication
46 46%
Enterprise Communication
54% 54
Call Center Software
46 46%
Call Center Software
54% 54

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and NICE inContact

Genesys PureConnect Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys PureConnect and NICE inContact, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys Engage - Contact Center Operations

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.

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