Software Alternatives & Reviews

Genesys PureConnect VS Genesys Cloud

Compare Genesys PureConnect VS Genesys Cloud and see what are their differences

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Genesys PureConnect

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Customer Communication Management
Website genesys.com

Genesys Cloud

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Phone Numbers
Website genesys.com

Genesys PureConnect videos

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Genesys Cloud videos

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Genesys PureConnect and Genesys Cloud)
Communication
44 44%
56% 56
Customer Support
51 51%
49% 49
Enterprise Communication
46 46%
54% 54
Call Center Software
53 53%
47% 47

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Genesys Cloud, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys Engage - Contact Center Operations

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.