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Genesys PureCloud VS NICE inContact

Compare Genesys PureCloud VS NICE inContact and see what are their differences

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Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Genesys PureCloud

Categories
  • Customer Support
  • Live Chat
  • Customer Service
  • Help Desk
Website appfoundry.genesys.com
Edit details

NICE inContact

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Customer Communication Management
Website niceincontact.com
Edit details

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Genesys PureCloud and NICE inContact)

Genesys PureCloud

NICE inContact

Customer Support
25 25%
Customer Support
75% 75
Communication
13 13%
Communication
87% 87
Enterprise Communication
12 12%
Enterprise Communication
88% 88
Phone System
100 100%
Phone System
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureCloud and NICE inContact

Genesys PureCloud Reviews

We have no reviews of Genesys PureCloud yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Genesys PureCloud and NICE inContact, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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