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Genesys PureCloud VS Genesys Cloud

Compare Genesys PureCloud VS Genesys Cloud and see what are their differences

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Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Genesys PureCloud

Categories
  • Customer Support
  • Live Chat
  • Customer Service
  • Help Desk
Website appfoundry.genesys.com
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Genesys Cloud

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Phone Numbers
Website genesys.com
Edit details

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Genesys PureCloud and Genesys Cloud)

Genesys PureCloud

Genesys Cloud

Customer Support
24 24%
Customer Support
76% 76
Communication
13 13%
Communication
87% 87
Enterprise Communication
13 13%
Enterprise Communication
87% 87
Phone System
100 100%
Phone System
0% 0

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What are some alternatives?

When comparing Genesys PureCloud and Genesys Cloud, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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