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Genesys PureCloud VS Convoso

Compare Genesys PureCloud VS Convoso and see what are their differences

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Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

Convoso logo Convoso

Call center solution to covert leads faster
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • Convoso Landing page
    Landing page //
    2023-09-09

Dramatically boost contact rates up to 300% with Convoso's intelligent call center software. Our omnichannel cloud-based solution offers infinitely scalable growth and delivers exceptional ROI. Convoso matches a dedicated product expert to every customer to help optimize their dialers and maximize efficiencies for managers, agents, and leads. Join other high-achieving call centers driving profitability with Convoso, from small business to enterprise.

Genesys PureCloud videos

+ Add

Genesys PureCloud User Training

Convoso videos

+ Add

Convoso- Call Center Software Value- 2D Animation

More videos:

  • Review - Convoso Employee Reviews - Q3 2018
  • Review - Convoso

Category Popularity

0-100% (relative to Genesys PureCloud and Convoso)

Genesys PureCloud

Convoso

Customer Support
100 100%
Customer Support
0% 0
Communication
29 29%
Communication
71% 71
VoIP
0 0%
VoIP
100% 100
Enterprise Communication
31 31%
Enterprise Communication
69% 69

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureCloud and Convoso

Genesys PureCloud Reviews

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Convoso Reviews

10 Best Call Center Software (December 2022)
Convoso is a call center platform that can work well for inbound and outbound calls, but it focuses on outbound calling features. Convoso’s system can detect an answering machine or voicemail with up to 97% accuracy, according to the company. This means agents won’t waste time on calls that go nowhere. There are also standard call center features, such as call routing,...
Source: www.forbes.com

What are some alternatives?

When comparing Genesys PureCloud and Convoso, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Freeje - Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.

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