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Genesys Engage VS CloudTalk

Compare Genesys Engage VS CloudTalk and see what are their differences

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Genesys Engage logo Genesys Engage

Contact Center Operations

CloudTalk logo CloudTalk

Work locally, grow globally
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Genesys Engage

Categories
  • Customer Support
  • Communication
  • Enterprise Communication
  • Customer Communication Management
Website genesys.com
Pricing URL-
Details $-
Platforms
-
Release Date-
Edit details

CloudTalk

Categories
  • Communication
  • Enterprise Communication
  • Call Center Software
  • Phone System
Website cloudtalk.io
Pricing URL Official CloudTalk Pricing
Details $paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date2018-03-01
Edit details

Genesys Engage features and specs

No features have been listed yet.

CloudTalk features and specs

  • Call Recording: Yes
  • International Numbers: Yes
  • Automated Call Distribution: Yes
  • Interactive Voice Response: Yes
  • Call Forwarding: Yes
  • Click to Call: Yes

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to Genesys Engage and CloudTalk)

Genesys Engage

CloudTalk

Communication
24 24%
Communication
76% 76
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
29 29%
Enterprise Communication
71% 71
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Engage and CloudTalk

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
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CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

What are some alternatives?

When comparing Genesys Engage and CloudTalk, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

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