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Genesys Cloud VS Pointel DCCM

Compare Genesys Cloud VS Pointel DCCM and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Genesys Cloud and Pointel DCCM)

Genesys Cloud

Pointel DCCM

Communication
98 98%
Communication
2% 2
Phone Numbers
0 0%
Phone Numbers
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Pointel DCCM, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

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