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Genesys Cloud VS Genesys PureConnect

Compare Genesys Cloud VS Genesys PureConnect and see what are their differences

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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Genesys Cloud videos

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Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Genesys PureConnect videos

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Category Popularity

0-100% (relative to Genesys Cloud and Genesys PureConnect)

Genesys Cloud

Genesys PureConnect

Communication
55 55%
Communication
45% 45
Customer Support
50 50%
Customer Support
50% 50
Enterprise Communication
52 52%
Enterprise Communication
48% 48
Call Center Software
48 48%
Call Center Software
52% 52

User comments

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What are some alternatives?

When comparing Genesys Cloud and Genesys PureConnect, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Genesys Engage - Contact Center Operations

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.

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