Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, General Assembly seems to be a lot more popular than Zoho Desk. While we know about 26 links to General Assembly, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is very good advice! Just to add on, there's also courses from General Assembly conducted with established partners, which might be claimable via your company too. https://generalassemb.ly/. Source: 10 months ago
See if General Assembly has something that catches your eye. It was very helpful to a friend of mine. I think they sometimes do free webinars. Source: 12 months ago
For my last job I did one from general assembly they’re local for me so that’s why I went them over others. It wasn’t CSM related but did help me get a way better understanding of excel. Although I don’t use excel at all now as a csm 😆 They have a lot of courses that our tech focused though! Source: 12 months ago
What ultimately helped was attending several all-day and multi-day bootcamps that were a few hundred each from General Assembly and over time taking on a few small projects that demonstrated capability in data analysis for business. My subject matter was mostly marketing because that's what I was familiar with but the job I'm in now has no relation to that whatsoever. Source: about 1 year ago
I went to a place called General Assembly (https://generalassemb.ly/), I did the Web Development Immersive course which was 12 weeks, M-F 9am-5pm. A lot of University's have similar courses at their extension schools, I know for example UCLA and Rutgers have them. Source: about 1 year ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 2 years ago
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